Question 1

Q: What services does Evergreen Courier offer?

Accepted Answer

A: Evergreen Courier provides a wide range of delivery and logistics services including:
 • Courier Services
 • LTL & FTL Freight
 • Trucking and Route Service
 • Interoffice Mail Service
 • Postal & Mailing
 • Warehousing & Distribution
 • Logistics & Fleet Management
 • Air Freight Services
 • Temperature Controlled Deliveries
 • HAZMAT Service
 • Fleet Replacement and Outsourcing
 • Cross Dock & Transloading
 • Customized Services and much more.

Question 2

Q: What delivery options are available?

Accepted Answer

A: Our delivery options are designed to meet every need:
 • Same Day Express (1hr - 24 hr Delivery)
 • Next Day and Scheduled Time Delivery
 • On Demand, On Call, and Routine Delivery
 • Appointment Time and Delivery Window
 • Flex Timing Delivery
 • After Hours & Overnight
 • Cold Chain Delivery
 • Direct and Rush Delivery
 • Urgent Medical, STAT & Emergency Service

Question 3

Q: In which areas does Evergreen Courier operate?

Accepted Answer

A: We offer our services in multiple states including Washington (WA),  Oregon (OR), California (CA), Idaho (ID), Utah (UT), Montana (MT),  Arizona (AZ), Colorado (CO), New Mexico (NM), Alaska (AK), Wisconsin  (WI), Wyoming (WY), North Dakota (ND), and South Dakota (SD).

Question 4

Q: How can I track my delivery?

Accepted Answer

A: Evergreen Courier provides real-time tracking, instant notifications,  text and email alerts. Customers can watch their orders from start to  finish on their phone, tablet, or computer. You can also track your order here: https://www.evergreencourier.net/tracking

Question 5

Q: Is there a way to provide feedback on my delivery?

Accepted Answer

A: Yes, our built-in feedback and rating system allows customers to rate  and leave feedback on every delivery. We value our customers' opinions  and strive to continuously improve our services based on your feedback.

Question 6

Q: Do I need an account to use Evergreen Courier services?

Accepted Answer

A: Yes, for personal deliveries. No, for business deliveries. No account is required to start using Evergreen Courier business services but you do get a discount for having an account with us.  For companies interested in post-paid accounts with credit allowances, you can apply for an account by visiting our new client registration page at www.evergreencourier.net/sign-up-form.(http://www.evergreencourier.net/sign-up-form)

Question 7

Q: Why choose Evergreen Courier?

Accepted Answer

A: Choosing Evergreen Courier means opting for the premier white-glove  courier service that guarantees faster deliveries with greater  visibility and satisfaction. Whether it's for routine, express, hotshot,  or STAT deliveries, we're available 24/7/365 to eliminate your delivery  headaches with our expert, professional service.

Question 8

Q: How can I contact Evergreen Courier for more information?

Accepted Answer

A: You can call us Sales: (800)484-0119 (tel:2063366952)| Seattle: (206)336-6952 (tel:2063366952)| Portland: (503)207-1149 (tel:503-207-1149)| Boise: (208)813-7688 |(tel:208-813-7688) Salt Lake City: (801) 895-2121 (tel:801-895-2121)| Support: (833)464-3826 (tel:(833) 329-3826)for any inquiries or visit our website at EvergreenCourier.net.(https://evergreencourier.net/) You can email our sales department at: sales@evergreencourier.net (sales@evergreencourier.net)or request information at: info@evergreencourier.net (info@evergreencourier.net)We're here to help grow your business and offer valuable insights into optimizing your logistics and supply chain.

Question 9

Q: Does EVCO handle specialized deliveries?

Accepted Answer

A: Yes, we specialize in a variety of deliveries including temperature-controlled, HAZMAT, medical/pharma, and urgent emergency services. Our fleet is equipped to handle both standard and specialized delivery requirements.

Question 10

Q: What measures does Evergreen Courier take for security and efficiency?

Accepted Answer

A: Evergreen Courier incorporates enterprise-grade security, cutting-edge management and analytics, online order processing, chain of custody, and optimization strategies. Our scalable, customizable, and technology-driven solutions are designed to ensure the highest levels of security and efficiency for your deliveries.

Question 11

Q: Can Evergreen Courier handle international shipments?

Accepted Answer

A: While Evergreen Courier specializes in domestic services across  several states, we do offer air freight services that can cater to  international shipping needs. For specific international shipping  inquiries, please contact our customer service team.

Question 12

Q: What types of vehicles does Evergreen Courier use for deliveries?

Accepted Answer

A: Evergreen Courier has a diverse fleet that includes cars, vans, straight trucks, refrigerated trucks, and HAZMAT-certified vehicles to accommodate a wide range of delivery needs, from small parcels to large freight, including  temperature-sensitive and hazardous medical materials.

Question 13

Q: How does Evergreen Courier ensure the safety and security of shipments?

Accepted Answer

A: Our commitment to safety and security includes strict adherence to  industry standards, regular vehicle inspections, and driver training. We also use advanced tracking and security protocols to ensure the  integrity of your shipments from pickup to delivery.

Question 14

Q: How can I get a receipt or proof of delivery for my shipment?

Accepted Answer

A: Proof of delivery (POD) can be provided upon request. Once the  delivery is completed, a digital POD, including the recipient's  signature and delivery time, can be sent via email or accessed through  our online tracking system. Please let us know if you require a POD when  placing your order.

Question 15

Q: Does Evergreen Courier offer warehousing and distribution services?

Accepted Answer

A: Yes, we provide comprehensive warehousing and distribution services.  This includes storage solutions, inventory management, order  fulfillment, cross-docking, and transloading to support your supply  chain needs efficiently.

Question 16

Q: Does Evergreen Courier ship puppies?

Accepted Answer

Q: We do not ship puppies typically. There are a lot of puppy scams out there involving parties overseas impersonating our company. Please do not send money to these parties as they are trying to steal your money. Any contact not from an Evergreen Courier domain is fictitious and a scam.

Question 17

Q: How can I get a quote for Evergreen Courier services?

Accepted Answer

A: For a detailed quote, please visit our website and fill out the  inquiry form with your shipment details or call our customer service  team directly. We'll provide you with a customized quote based on your  specific delivery requirements.

Question 18

Q: Are there any items Evergreen Courier cannot deliver?

Accepted Answer

A: Evergreen Courier adheres to all federal and state regulations  regarding the transport of goods. While we offer HAZMAT services, there  are certain restrictions on dangerous goods and prohibited items. Please  contact us for more information on restricted items.

Question 19

Q: Can Evergreen Courier handle same-day delivery across state lines?

Accepted Answer

A: Yes, we offer same-day pick up and delivery services within our operating states, but we can deliver to any state in the U.S.  subject to scheduling availability. Our team can advise on  the feasibility of same-day delivery for your specific route when you  place your order.

Question 20

Q: How does Evergreen Courier's route service work?

Accepted Answer

A: Our route service is designed for regular, scheduled deliveries with either an appointment time, flex recurring times, or specific delivery windows such as: medical and parts delivery, interoffice mail, medical supplies, or any routine delivery needs. We work with you to establish a consistent schedule that fits your  business requirements.

Question 21

Q: How does the after-hours service work?

Accepted Answer

A: Our after-hours service is designed for urgent deliveries outside of  normal business hours, including weekends and holidays. This service  ensures that critical shipments reach their destination without delay,  regardless of the time. Please contact us to arrange for after-hours  delivery.

Question 22

Q: Can I schedule a delivery with a specific time window?

Accepted Answer

A: Yes, Evergreen Courier offers scheduled time and appointment time  delivery options that allow you to specify a delivery window that meets  your needs. This is part of our commitment to providing flexible and  convenient delivery solutions.

Question 23

Q: How do I place an order with Evergreen Courier?

Accepted Answer

A: Placing an order is simple. You can either call us directly at (833) 464-3826, email us at: info@evergreencourier.net (info@evergreencourier.net)or use our online ordering forms https://www.evergreencourier.net/order-selection (https://www.evergreencourier.net/order-selection)on the Evergreen Courier website. Our new client portal and mobile app are coming soon and will be able to be downloaded on iOS and Android devices. Our customer service team is also available to assist with your  order and answer any questions

Question 24

Q: Are there any size or weight limitations for shipments?

Accepted Answer

A: Yes, size and weight limitations depend on the service option chosen.  For standard courier services, there are specific size and weight  restrictions. However, for freight and trucking services, we can  accommodate larger and heavier shipments. Please contact us for details  regarding your specific shipping needs.

Question 25

Q: Can Evergreen Courier handle fragile or high-value items?

Accepted Answer

A: Absolutely. Evergreen Courier specializes in the handling and  transportation of fragile and high-value items, offering white-glove  service to ensure your items are delivered safely. Please specify the  nature of the items when placing your order, so we can make the  necessary arrangements.

Question 26

Q: What is Evergreen Courier's policy on cancellations or changes to an order?

Accepted Answer

A: Cancellations: Clients have the flexibility to cancel any on-demand order without penalty within 10 minutes of placing the order. This grace period is designed to accommodate immediate changes or cancellations without any financial impact.
Cancellation Fees:
 • If an order is cancelled after the 10-minute grace period, a partial cancellation fee of 50% may apply if a courier has already been dispatched to any of the designated addresses provided by the client.
 • A full cancellation fee of 100% is applicable if the courier has already arrived at any of the designated addresses.
Order Changes: Clients wishing to make changes to their order are encouraged to contact Evergreen Courier as soon as possible. While we strive to accommodate order changes, the ability to do so depends on the order status and operational feasibility at the time of the request.
Order Status: Once an order is placed, it is considered final. The decision to waive cancellation fees or to approve a refund is at the sole discretion of Evergreen Courier. We assess each situation individually, taking into account the order's progress and any efforts already expended by our team.
We advise clients to review their order details thoroughly before confirmation and to contact us immediately if changes or cancellations are necessary. Evergreen Courier is committed to providing flexible and understanding customer service within the constraints of our operational requirements.

Question 27

Q: Does Evergreen Courier offer insurance on shipments?

Accepted Answer

A: Yes, while we as a company are insured up to $2,000,000.00, we do we offer individual parcel insurance options for added peace of mind. The cost and  coverage details vary depending on the shipment's value and nature.  Please discuss insurance options with our customer service team when  placing your order.

Question 28

Q: How does Evergreen Courier handle returns?

Accepted Answer

A: Evergreen Courier can facilitate the return process for items that  need to be sent back to the sender or a different location. Please  contact us to arrange for a return pickup and specify the return  instructions. Additional fees may apply for return services.

Question 29

Q: Can Evergreen Courier deliver to P.O. Boxes?

Accepted Answer

A: Due to the nature of our delivery services, Evergreen Courier  generally does not deliver to P.O. Boxes. We primarily deliver to  physical addresses to ensure secure and direct delivery to our  customers. However, special arrangements can be made for unique  circumstances. Please contact us for more information.

Question 30

Q: How are delivery times calculated?

Accepted Answer

A: Delivery times are calculated based on the distance between the  pickup and delivery locations, the service level selected, and the  traffic and weather conditions. We strive to provide accurate estimates  and timely deliveries. For specific delivery time inquiries, please  contact our customer service.

Question 31

Q: What happens if a delivery attempt is unsuccessful?

Accepted Answer

A: If a delivery attempt is unsuccessful, we will try to contact the  recipient to make alternative arrangements. Depending on the delivery  service option, we may attempt delivery again at a later time or date.  Details of unsuccessful delivery attempts and re-delivery policies will  be communicated accordingly.

Question 32

Q: What is The Evergreen Promise?

Accepted Answer

A: The Evergreen Promise is Evergreen Courier's commitment to  prioritizing the environment in all corporate initiatives. We believe in  the critical importance of maintaining a clean, healthy, and safe  planet. Our philosophy emphasizes the necessity of a sustainable  environment for the survival of all life.

Question 33

Q: Can you tell me more about the 1:1 Initiative?

Accepted Answer

A: The 1:1 Initiative is a cornerstone of our environmental commitment,  born from our love for nature and a desire to give back to the planet.  For every order placed with Evergreen Courier, we pledge to plant trees,  matching or exceeding the number of orders with trees planted. This  effort is in collaboration with leading non-profit organizations  dedicated to reforesting the Earth, one tree at a time.

Question 34

Q: What is Evergreen Courier's operational policy on environmental sustainability?

Accepted Answer

A: Evergreen Courier is committed to sustainability through efficient  routing, fuel-efficient vehicles, and by encouraging digital  documentation to reduce paper use. We continuously seek ways to minimize  our environmental impact.

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